Last Updated: April 20, 2026
JENWNET ("Company," "we," "our," or "us") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, contact our customer support team, request replacement parts, submit warranty or product support inquiries, or otherwise use our services ("Services").
Information We Collect
We may collect the following types of information:
Personal Information:
Name, email address, phone number, shipping address, billing details, order information, and other contact details you provide when contacting us for customer support, replacement parts, warranty assistance, or other service-related requests.
Product and Support Information:
Product model, order number, purchase details, issue descriptions, photos, videos, and other information you provide to help us review your support request and provide replacement parts or service.
Usage Data:
Information about how you interact with our website, including IP address, browser type, device details, pages visited, and actions taken.
Cookies and Tracking Technologies:
We may use cookies, pixels, analytics tools, and similar technologies to improve website performance, enhance user experience, and understand how visitors use our website.
How We Use Your Information
We use the collected information to:
- Provide customer support and respond to inquiries
- Process replacement parts requests, warranty claims, and related service requests
- Verify your order or product eligibility
- Deliver replacement parts or other service-related items
- Improve our products, website, and customer experience
- Send service updates, support notifications, or important communications
- Detect fraud, prevent misuse, and maintain security
- Comply with legal, tax, regulatory, or contractual obligations
How We Share Your Information
We do not sell your personal information. However, we may share your information with:
Service Providers:
Third parties who help us operate our business and fulfill services, such as shipping carriers, logistics providers, website hosting providers, IT support providers, email service providers, and customer service tools.
Legal and Compliance:
Government authorities, regulators, courts, or other parties when required by law, regulation, legal process, or to protect our rights, property, or safety, or that of our customers or others.
Business Transfers:
In connection with a merger, acquisition, financing, restructuring, sale of assets, or other corporate transaction, your information may be transferred as part of that transaction.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing support services, resolving disputes, enforcing agreements, complying with legal obligations, and maintaining appropriate business records.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have certain privacy rights, which may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Opt out of marketing communications
To exercise any applicable rights, please contact us at johnny@jenwnet.cn.
Cookies and Tracking
We may use cookies and similar technologies to remember preferences, analyze website traffic, improve website functionality, and enhance user experience. You can manage cookie preferences through your browser settings.
Children's Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children. If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete such information.
International Users
If you access our Services from outside the country where our business operates, please note that your information may be transferred to, stored in, and processed in countries where data protection laws may differ from those in your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: johnny@jenwnet.cn
Address:
RM A5,7/F, ASTORIA BUILDING,
NO.34 ASHLEY ROAD, TSIM SHA TSUI,
HONG KONG
Last Updated: April 20, 2026
JENWNET (“Company,” “we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, contact our customer support team, request replacement parts, submit warranty or product support inquiries, or otherwise use our services (“Services”).
Information We Collect
We may collect the following types of information:
Personal Information:
Name, email address, phone number, shipping address, billing details, order information, and other contact details you provide when contacting us for customer support, replacement parts, warranty assistance, or other service-related requests.
Product and Support Information:
Product model, order number, purchase details, issue descriptions, photos, videos, and other information you provide to help us review your support request and provide replacement parts or service.
Usage Data:
Information about how you interact with our website, including IP address, browser type, device details, pages visited, and actions taken.
Cookies and Tracking Technologies:
We may use cookies, pixels, analytics tools, and similar technologies to improve website performance, enhance user experience, and understand how visitors use our website.
How We Use Your Information
We use the collected information to:
- Provide customer support and respond to inquiries
- Process replacement parts requests, warranty claims, and related service requests
- Verify your order or product eligibility
- Deliver replacement parts or other service-related items
- Improve our products, website, and customer experience
- Send service updates, support notifications, or important communications
- Detect fraud, prevent misuse, and maintain security
- Comply with legal, tax, regulatory, or contractual obligations
How We Share Your Information
We do not sell your personal information. However, we may share your information with:
Service Providers:
Third parties who help us operate our business and fulfill services, such as shipping carriers, logistics providers, website hosting providers, IT support providers, email service providers, and customer service tools.
Legal and Compliance:
Government authorities, regulators, courts, or other parties when required by law, regulation, legal process, or to protect our rights, property, or safety, or that of our customers or others.
Business Transfers:
In connection with a merger, acquisition, financing, restructuring, sale of assets, or other corporate transaction, your information may be transferred as part of that transaction.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing support services, resolving disputes, enforcing agreements, complying with legal obligations, and maintaining appropriate business records.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have certain privacy rights, which may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Opt out of marketing communications
To exercise any applicable rights, please contact us at johnny@jenwnet.cn.
Cookies and Tracking
We may use cookies and similar technologies to remember preferences, analyze website traffic, improve website functionality, and enhance user experience. You can manage cookie preferences through your browser settings.
Children’s Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children. If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete such information.
International Users
If you access our Services from outside the country where our business operates, please note that your information may be transferred to, stored in, and processed in countries where data protection laws may differ from those in your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: johnny@jenwnet.cn
Address:
RM A5,7/F, ASTORIA BUILDING,
NO.34 ASHLEY ROAD, TSIM SHA TSUI,
HONG KONG